Addable helped demystify the mattress buying process. We believe you should understand the warranty. It should be just as straightforward. No legalese. No fine print. We keep it simple.
Your mattress is designed to last for eight years of normal use. But you need to take care of it, otherwise you run the risk of shortening its life and/or voiding your warranty. Caring for your mattress is not rocket science. It’s just a mattress and chances are you’ve taken care of one before. You’re expected to use a mattress cover or pad and ensure that the mattress is: supported properly; kept in environments 50°F or above; protected from liquids, flame, soils, etc.; put it into a box when moving and not fold it.
What’s usually covered:
Nothing lasts forever. Not your car or your favorite pair of jeans. Your mattress, too, will respond to your love the more it gets used. Over its lifetime the mattress will soften gently and show impressions where you sleep the most. This is normal.
In most cases, a visible compression in the material greater than 1-1/2” is considered defective.
In the event that a warranty adjustment is indicated you must be the original purchaser/owner of the mattress, provides a copy of the original store receipt for proof of purchase. The mattress company will repair or replace your mattress or refund your money. This decision is made on a case by case basis.